Careers

Organization

We are a national network of Muslim Americans working with partners of diverse faiths, ethnic groups and cultures to promote religious and cultural literacy and mutual respect while countering prejudice and discrimination through educational programs and engagement opportunities.

Founded in 1993, Intercultural Networks Group (ING), and its affiliates around the country, reach millions of individuals and hundreds of groups a year at the grassroots level by building relationships, understanding, and peaceful communities of all types and backgrounds through various programs. More information about us can be found here.

Our main staff is located in the San Francisco Bay Area. For more information about the organization, visit our about page. Please sign up for our email newsletters, where we’ll announce new positions periodically.

If you wish to volunteer or intern for ING, please write to Mail@ing.org with your resume and interest area. Please note: due to the volume of applications, we may not respond to each applicant.

Job Title: Operations Director

Location: Anywhere in the United States
Department: Operations
Reports to: Executive Director
Employment Type: Full-time, Exempt

Position Summary:
The Operations Director is responsible for overseeing the daily operations of ING ensuring that all processes run smoothly, efficiently, and align with the strategic goals of the organization. This role involves managing cross-functional teams, optimizing processes, improving performance, and implementing best practices to enhance the overall operational efficiency of the organization. The ideal candidate is a strategic thinker, problem solver, and experienced leader who can drive results in a dynamic environment.

Key Responsibilities:

• Strategic Planning & Execution:
  • Collaborate with senior leadership to develop and implement the organization’s operational strategy, aligning with long-term goals and objectives.
  • Analyze current operational processes and performance, recommending solutions for improvement.
  • Develop and monitor key performance indicators (KPIs) to measure the success of operations and adjust strategies as needed.
• Process Improvement & Efficiency:
  • Identify opportunities for process optimization and implement streamlined procedures to reduce costs, enhance productivity, and improve service delivery.
  • Drive the adoption of technology and innovative solutions to improve operational performance.
  • Ensure compliance with company policies, industry regulations, and quality standards.
• Financial Management:
  • Develop, manage, and monitor the operations budget, ensuring efficient resource allocation and cost control.
  • Work closely with the finance team to analyze financial data, identify trends, and develop strategies to increase revenues.
  • Provide regular reports on operational performance and budget adherence to senior leadership.

Qualifications:

• Education:
  • Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s degree preferred).
• Experience:
  • Minimum of 7-10 years of experience in operations management, with at least 3-5 years in a leadership role.
  • Proven track record of developing and implementing successful operational strategies.
  • Experience in non-profit preferred.
• Skills & Competencies:
  • Strong analytical skills with the ability to analyze data, identify trends, and make data-driven decisions.
  • Excellent leadership and interpersonal skills, with a proven ability to build and maintain relationships across all levels of the organization.
  • Strong project management skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Exceptional communication skills, both written and verbal.
  • Proficiency in operational software and tools.

What We Offer:

• Competitive salary and benefits package, including health insurance, retirement plan, paid time off.
• Opportunities for professional development and career advancement.
• A collaborative and inclusive work environment.
• The chance to make a meaningful impact in a growing organization.

How to Apply:
Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to Mail@ing.org with the subject line “Operations Director Application – [Your Name].